Terms and Conditions of Service

1. Introduction

These Terms and Conditions govern the services provided by JC Trans India PVT LTD (“[JC Trans India PVT LTD ],” “we,” “our,” or “us”) as an international shipping forwarder. By using our services, you (“Customer,” “you”) agree to abide by these terms.

2. Services Provided

  • We facilitate the shipment and forwarding of goods internationally.

  • Our role is limited to receiving, consolidating, and forwarding packages.

  • We do not act as a carrier but coordinate with third-party shipping providers.

3. Customer Responsibilities

  • You must provide accurate and complete shipment details.

  • You must comply with all applicable laws and regulations, including export and import restrictions.

  • You are responsible for customs duties, taxes, and other related fees.

  • You must ensure that the goods comply with carrier and country-specific restrictions.

4. Restricted & Prohibited Items

  • We do not accept shipments containing:

    • Illegal goods (drugs, weapons, counterfeit items)

    • Hazardous materials (flammables, explosives, toxic substances)

    • Perishable goods (unless specifically agreed upon)

    • High-value or irreplaceable items (cash, precious metals, personal documents)

  • The full list of restricted items is available on our website.

5. Shipping Rates & Fees

  • Shipping costs are based on weight, dimensions, destination, and carrier rates.

  • Additional fees may apply for storage, special handling, customs clearance, and insurance.

  • All charges must be paid in full before shipment.

6. Delivery Times & Delays

  • Delivery times provided are estimates only and may vary due to:

    • Customs clearance delays

    • Carrier disruptions

    • Force majeure events (e.g., natural disasters, strikes, political instability)

  • We are not liable for delays caused by third parties or unforeseen circumstances.

7. Customs Clearance & Duties

  • The Customer is responsible for customs declarations and providing accurate information.

  • Customs authorities may inspect, hold, or confiscate shipments. We are not liable for such actions.

  • Duties and taxes must be paid by the recipient unless otherwise agreed.

8. Loss, Damage, & Insurance

  • We recommend purchasing shipping insurance for valuable shipments.

  • Our liability is limited to the amount specified under carrier terms unless insurance is purchased.

  • Claims for lost or damaged shipments must be filed within [X] days of delivery.

9. Liability Limitations

  • We are not responsible for:

    • Delays caused by carriers or customs authorities

    • Incorrect addresses or missing shipment details provided by the customer

    • Damage due to improper packaging by the sender

  • Our total liability is limited to the shipping fees paid, except in cases of gross negligence.

10. Refunds & Cancellations

  • No refunds are given for services once the shipment has been processed.

  • Cancellation requests must be made before the shipment is dispatched.

  • Refunds for lost or delayed shipments depend on carrier policies and insurance coverage.

11. Indemnification

  • You agree to indemnify and hold us harmless against any claims, damages, or liabilities arising from your use of our services, including legal violations.

12. Dispute Resolution

  • Any disputes shall be resolved through negotiation or arbitration, as per the governing laws of [Jurisdiction].

13. Governing Law

  • These Terms and Conditions are governed by the laws of [India/Uttar Pradesh].

14. Changes to Terms

  • We reserve the right to modify these Terms at any time. Updates will be posted on our website, and continued use of our services implies acceptance.